Legal

The British Pie Company – Privacy Policy & Terms & Conditions

Last Updated: September 8, 2025

Privacy Policy

1.1. Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how The British Pie Company (“we”, “our”, “us”) collects, uses, and discloses your information when you visit or place an order on our website (thebritishpiecompany.com), including forms, cookies, SMS messaging, and interactions with our food trucks and in‑store services.

1.2. Information We Collect

Personal Data: Name, email, phone number, delivery address, payment details—collected when you place an order, sign up for news, submit inquiries, or participate in promotions.

Order & Transaction Details: Items purchased, date and time, preferences, and purchase history.

Device & Usage Data: IP address, browser type, device type, pages visited, time on site—gathered via cookies and analytics tools.

1.3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to improve site functionality, performance, and user experience. Cookies may include:

Essential Cookies: Necessary for site operation and security.

Functional Cookies: Remember your preferences such as language or order history.

Analytical Cookies: Help us understand how you use the site (e.g. Google Analytics).

Advertising Cookies: Track browsing behavior for targeted marketing.

You can manage or opt-out of non-essential cookies via your browser settings or through our cookie consent banner.

1.4. Use of Your Information
We use your information to:

Process orders and payments and communicate order status.

Provide customer support and respond to inquiries.

Improve and personalize the website experience.

Send marketing communications (only if you opt-in).

Detect fraud and maintain security.

1.5. SMS Messaging
If you opt in to our SMS messaging service, we may send you text messages with updates, promotions, offers, or information about your orders.

Consent: You must explicitly opt in to receive SMS messages.

Frequency: Messages may be sent periodically based on your subscription or order activity.

Data Use: Your phone number will only be used for sending SMS messages and will not be sold or shared for marketing without your consent.

Opt-Out: You can stop receiving SMS messages at any time by replying “STOP” or contacting us.

Message & Data Rates: Standard rates may apply.

1.6. Sharing Your Information
We do not sell your personal data. We may share data with:

Service Providers: Payment processors, delivery services, IT hosts.

Legal Authorities: If required by law or to protect legal rights.

1.7. Your Rights
You can access, correct, or delete your personal information and opt out of marketing communications at any time via unsubscribe links or by contacting us.

1.8. International Transfers
Your data is processed in the U.S. By using our services, you consent to this transfer.

1.9. Children’s Privacy
Our services are not for individuals under 13. We do not knowingly collect personal information from children under 13.

1.10. Policy Updates
We may update this policy and will post changes on our site with the “last updated” date.

Terms & Conditions

2.1. Acceptance of Terms
By accessing this site or purchasing from us, you agree to these Terms & Conditions.

2.2. Orders & Payments
Orders are subject to acceptance and availability. Payment is due at the time of ordering via secure methods. We reserve the right to cancel orders with notice if products sell out or there are pricing errors.

2.3. Pricing & Delivery
All prices are as listed and include applicable taxes. Delivery is available to listed regions; additional fees may apply. Orders are expected to be fulfilled within the timeframe specified at checkout.

2.4. Returns & Refunds
All sales are final due to the perishable nature of our products unless the product is defective or damaged. Contact us within 24 hours with photo proof for a refund, replacement, or credit.

2.5. Content & Intellectual Property
All content on this site—including text, images, logos, and recipes—is owned by or licensed to us. You may not use, reproduce, or modify content without written permission.

2.6. User Conduct
You agree not to misuse our website (e.g., data scraping, spam, malware). We reserve the right to suspend accounts or pursue legal remedies.

2.7. Disclaimer of Warranties
Our site is provided “as is.” We make no warranties regarding functionality, errors, or availability.

2.8. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid for the order in question.

2.9. SMS Messaging Terms
By subscribing to our SMS messaging service, you agree to receive text communication as described in our Privacy Policy. You are responsible for any fees charged by your mobile carrier. You can opt out at any time without penalty.

2.10. Governing Law & Dispute Resolution
These terms are governed by the laws of the State of Georgia, U.S.A. Disputes shall be resolved in the courts of Chatham County (Savannah) or Pooler.

2.11. Changes to Terms
We may revise these Terms. Changes become effective upon posting, with notice via site announcement or email.